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FAQ

SHIPPING AND RETURN POLICY

Your Satisfaction is our Goal. If your item arrives damaged or there is an issue, please email us with pictures of the issue within 7 days of receiving your goods, so that we determine the best solution. If we need you to return the item, paid postage will be emailed to you so you can ship at no cost.

Sales made during Events & Festivals, in person, and online final. No returns, or exchanges unless it's damaged in the mail. With an increase in orders, we want to make sure you receive everything timely. Our processing time during events is 5 business days. If you have questions about a product or size please send us an email at support@macklinbathandhome.zendesk.com or call us at 855-925-4980 before placing your order. 

All sales are final after 30 days. If returning an item within the 30 day time period, it must be sent back unused and returned at your expense. A refund will be issued minus the shipping costs to your original method payment within 3-5 business days of receipt. We advise that you ship with tracking information as we are not responsible for returned items that are lost in the mail.

All items are shipped via UPS (Mon-Fri) within 3 business days and tracking information will be provided via email.  Please check your spam folder if you don’t see an email. If you still don’t see the email after two to three business days please, contact us at support@macklinbathandhome.zendesk.com.

Pre-Sale and Pre-Orders on items being produced take 60-90 days to be made. Once completed, it will be shipped to you. You're payment method is charged when the order is placed, and you will receive email updates as your order moves along the pipeline.  

Once your goodies are shipped we will be unable to change the shipping address. If you are unable to receive your package, we suggest reaching out to the UPS to see if they can hold it for you.

 We are not responsible for items lost in the mail. However, we will work with UPS to locate your item. If a case needs to be open, please allow adequate time for it to be resolved. We will do our best to keep you updated along the way. 

While we work fast on our end to get your orders out of the door, due to the increased volume and Covid-19, UPS is running slower in some areas.