FAQ

SHIPPING AND RETURN POLICY

Your Satisfaction is our Goal. If your item arrives damaged or there is an issue, please email us with pictures of the issue within 7 days of receiving your goods, so that we determine the best solution. If we need you to return the item, paid postage will be emailed to you so you can ship at no cost.

 

All sales are final after 30 days. If returning an item within the 30 day time period, it must be sent back unused and returned at your expense. A refund will be issued minus the shipping costs to your original method payment within 3-5 business days of receipt. We advise that you ship with tracking information as we are not responsible for returned items that are lost in the mail.

 

All items are shipped via USPS and tracking information will be provided via email. Please check your spam folder if you don’t see an email. If you still don’t see the email after two business days please, contact us at Sales@macklinbathandhome.com .

 

Once your goodies are shipped we will be unable to change the shipping address. If you are unable to receive your package, we suggest reaching out to the Post Office to see if they can hold it for you.

 

We are not responsible for items lost in the mail. However, we will work with UPSP to locate your item. If a case needs to be open, please allow adequate time for it to be resolved. We will do our best to keep you updated along the way.